Q: Is TP Mini-Me available in stores?
A: Not at the moment. The only option consumers have to purchase a TP Mini-Me outfit is through our website TPMiniMe.com
Q: Are all of your clothes made in the USA?
A: Yes absolutely 100%! We take great measures to control all aspects of quality and it just makes sense for us at this time to design, cut, and sew locally at our home base in Houston, TX.
Q: Do you only design for Mommy and Girls?
While there are some requests and demands for boy apparel, we are currently focusing on making clothes for little girls and for women. That being said, we do produce matching TP Mini-Man bow-ties for the little boys and men.
Q: An item I have been eyeing is now out of stock. Are you planning on restocking?
A: Generally no. We use limited fabrics that are usually used up during production. However, if we are able to create another run of an out of stock item, we will be sure to make an announcement, so be sure to subscribe to our newsletter and/or continue to follow us on social media (Facebook and Instagram)! And of course, we hope you continue to check back on our site for the latest designs.
Q: Do you offer gift wrapping?
At this time, we do not offer a gift wrapping option. However, we are happy to include a gift message for you. Please send us an email with your request to firstname.lastname@example.org
Q: Do you offer free shipping?
Yes, all orders $150 or above (before taxes and shipping fees) will automatically be eligible for FREE shipping (continental US only).
Q: Do you ship internationally?
A: At this time we only ship to the continental US and Canada.
Q: When can I expect to receive my order?
It typically takes about 2 - 4 business days to process and ship out ready to ship items. Some orders, however, may take longer to process. Expedited and Overnight orders are usually fulfilled within 1 - 2 business days. We do not process or ship orders on weekends or holidays.
Items are generally delivered within 3 - 7 business days after it is shipped out, depending on the shipping method and your location. A tracking number will be emailed to you when your order ships, so you can check on the delivery status of your order.
Q: I ordered a pre-order item and a ready to ship item together. Can you ship the ready to ship item first?
When items are combined in the same order, they are shipped together according to the shipping option selected. If you desire separate shipments, please place separate orders.
Q: I ordered a pre-order item. When will I get it?
A: Our shipping estimate dates on the product page is the scheduled shipping date for the pre-order item. We strive to ship as early as possible, and often times we do meet our shipping date. Date of delivery is usually 3-7 days after the shipping date, depending on the shipping option selected.
Q: I need a pre-order item for an event. Will I receive it on time?
If your event date coincides with our estimated shipping dates, please contact us at email@example.com with the date you need the item(s) by, size(s), and color(s) to make sure that we are able to fulfill your order on time. When placing your order, please remember to note your deadline.
When placing an order for pre-order item(s), we ask customers with a deadline to select Expedited Shipping (2 business days). This is not only because Expedited Shipping is more reliable than Standard or Priority Shipping, but also because we have the sewers prioritize the expedited orders so that we are able to meet the customer's deadline. Additionally, if we experience delays in production, customers who opt for Expedited Shipping are usually not affected.
Q: My order was marked delivered but I have not received it. What should I do?
Please be sure to double check with family members and neighbors to make sure that they have not received it, as this accounts for the majority of cases in which customers report not having received a package that has been delivered.
Please note that we are not responsible for lost packages, delays in shipping, including local delivery errors or weather-related issues, once a package has left its origin.
Q: According to the tracking, the delivery of my package is delayed and I need it for an event! What should I do?
If you still have 2-3 days until the event, the fastest solution is to place a second order for the same item and select either Expedited or Overnight Shipping. Once you receive the late delivery, either ship it back to us or refuse delivery and we will process it as a return. Please note that we are not responsible for delays in shipping, including local delivery errors or weather-related issues, or packages being lost once it has left its origin.
Q: How often do you come out with new products?
A: Our goal is to come up with a new design or two every month. For sneak peeks and new releases, please follow us on Instagram (@theresaphamdesigns) and Facebook (@theresaphamdesigns)!
Q: Where do I enter my discount code?
When checking out, a box for discount code will appear. Enter your discount code and your total price will re-calculate automatically.
Q: Can I use more than one discount code?
Unfortunately, only one code can be used per order. That said, you are more than welcome to use the better of the multiple codes that you have.
Q: I forgot to enter my discount code. What should I do?
Please email us at firstname.lastname@example.org within 24 hours of placing your order with your discount code and we will be happy to apply the discount to qualifying items.
Q: I just made a purchase and now it is on sale. Can you apply the discount to my order?
Unfortunately, we no longer honor price matching. In addition, we cannot apply a discount code for purchases made before or after a code is valid.